Security of Data
At MSPmate, your privacy is important to us. We ensure that all personal information is handled carefully and securely in accordance with the Australian Privacy Principles (Privacy Principles) contained in the Privacy Act 1988 (Cth) (Privacy Act).
Collection of Information
The below section sets out how we receive and store information about you. This includes, information you provide to us (Information You Provide), information we collect automatically (Information we Collect) and information from other sources (together, Personal Information).
If you use our Site or use any software or services that we provide, we may collect information such as your name, IP address, computer system details, iPhone or android smartphone device identification details (Device IDs) and locational data sent by your device, your email address, date of birth, information about products or services you are interested in and other information required to provide our Site.
Pursuant to the below, the types of Personal Information we expect to collect from you includes but is not limited to any of the following:
Information You Provide
We collect Information You Provide to us which includes:
We collect this information in a number of ways, including when you enter it while using our Services, interact with our Services or personnel, or participate in surveys or marketing promotions.
Information we Collect
MSPmate will also collect information about you and your use of our Service, your interactions with us (including our personnel) and our advertising, as well as certain information regarding your Devices used to access our Service.
This information includes:
Your use of our Services
As with most online businesses, we may log information about your access and use of our Services, including through the use of Internet cookies, use our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
Information from other sources
The sources from which we collect data may include:
Collection and Use of Personal Information Services
Through our Services, we collect and use the information for purposes including:
Means of collection
We will only collect Personal Information through lawful and fair means and not in an unreasonably intrusive way. MSPmate collects your Personal Information when you deal with us directly, including via our Site as well as via forms or correspondence (i.e. by mail or email) or over the phone.
MSPmate does not generally collect sensitive information as defined under the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records or health information. However, subject to obtaining your prior consent, MSPmate may collect sensitive information from you where we consider it necessary to do so, such as in the course of considering an application for employment.
Where unsolicited information is received by us, we will determine, within a reasonable period of time, whether or not we would be permitted to collect the information. If it would not be permitted for MSPmate to collect the information, we will destroy the information or ensure it is de-identified as soon as practicable. Otherwise, MSPmate may retain the information in accordance with the terms of this policy.
MSPmate collects anonymous information to:
Use of Data for Marketing
We will only send you direct marketing materials (including exclusive offers and information about our Services or other services, where you have indicated consent by way of a Consent Mechanism.
Transfer of Information
By using our Services you consent to us sharing, where required for the provision of our Services, any and all of your Personal Information with third party IT service providers as well as by making use of software systems such as google analytics.
Transfer of Information to payment platforms
By using our Services, you consent to Us sharing your Personal Information with payment platforms where such sharing is required to facilitate the use of the platform for the purposes of providing you with components of our Services.
To the greatest extent possible under the relevant laws, we are not responsible for or liable for the protection and privacy of any information which is provided to a payment platform.
General transfer to a third party
MSPmate may transfer your personal information to a third party providers for the purposes of processing personal data on the behalf of MSPmate including but not limited to, for the purposes of:
MSPmate may also share your information if requested by law, to prevent any illegal activity and defend third party claims against MSPmate.
To the greatest extent possible under the relevant laws, we are not responsible or liable for any linked websites or apps not owned or controlled by us including their content, use of apps, or their privacy practises.
Transfer of Information Outside Australia
MSPmate may transfer your personal information to our related entities and third party service providers based in Australia or overseas (including in the USA, UK, Europe, Asia or Australia).
Information MSPmate does not collect
MSPmate does not collect information from you in relation to:
Storage and Security
We take our obligations to protect your Personal Information very seriously. This includes ensuring that we meet the Office of the Australian Information Commissioner guidelines with respect to the appropriate level of information and software security, governance and associated procedures so as to adequately protect your Personal Information from unauthorised access, loss, misuse, disclosure or alteration.
MSPmate will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer or Device to our Services and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, you should keep in mind that the transmission of information over the Internet is never completely secure or error-free. In particular, email sent to or from our Services may not be secure, and you should therefore take special care in deciding what information you send to us via email.
We may need to maintain records for a significant period of time. However, we will take reasonable steps to destroy or de-identify personal information where we consider that the information is no longer needed or where you request deletion of such information.
Once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie. If requested by you, we will assist you to remove our cookies and or web beacons.
Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use web beacons on our Site and Software from time to time.
Facebook Pixels, Google analytics and other similar code
A Facebook Pixels, Google analytics and other similar codes are used to analyse and track site visitors and to understand the actions site visitors take on websites.
We may use Facebook Pixels, Google analytics and other similar code on our Software from time to time, if you use a Facebook and/or Google account to sign up to any of our Software.
In the course of providing Services to you, we may use geotracking or other geolocation technology, if you consent. We may use geotracking to personalise suggested items you may be interested in and to provide you with a better user experience and geotracking is intended so that our Services are useful at particular locations.
Links to other services
Our Services may also contain links to other websites of interest. We do not have any control over those websites. To the greatest extent possible under the relevant laws, we are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites.
We endeavour to ensure that the personal information we hold is accurate and up-to-date. We realise that this information may change frequently with changes of address and other personal circumstances. If at any time you would like to access, correct or change any personal information provided to us by you, please contact our privacy officer by email at [insert email]. Please note that where you require copies of your personal and/or sensitive information held by us, we may charge you a reasonable fee for the postage and administration involved in complying with any such request.
Each Information Subject has the right to.
Controlling your Personal Information
Providing us with your Personal Information is optional to you.
If you provide us with third party Personal Information then you warrant to us that you have the third party’s consent to provide this.
You may choose to restrict the collection or use of your Personal Information.
You may submit a Subject Access Request at any time to request details of Personal Information that we hold about you. If we receive a Subject Access Request from you we will within 30 days of your request, free of charge to you, provide you with disclosure of your Held Information.
To unsubscribe from our database, or opt out of communications, please contact us using the details below.
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner.
More information about Australian privacy law is available from the Federal Privacy Commissioner’s website: www.privacy.gov.au
Last update – March 2020