RMM – Remote Management & Monitoring – MSPmate

Sophisticated yet Simple RMM - Coming Q3 2021

We are excited to announce that we are also developing an Remote Monitoring and Management tool that will work alongside our PSA + Documentation platform to give your IT MSP business the advantage over our competitors.
MSPmate works closely with Managed Service Providers and understands the pain points that most IT businesses face.

Key Features Will Include:

We are currently developing not only agents for the mainstream operating systems such as Windows and Mac OS, but for Linux and Chrome OS as well!

Alongside our major OS agents, we believe your RMM should include the ability to keep track and manage mobile devices from the same portal.

Approve and Deny patches for Windows and Mac machines, create custom profiles for each client or group of clients.

Loaded with all the following features

Real Time Monitoring

Enable real-time 24/7 monitoring to all devices with an MSPmate agent installed. Set alerts to quickly action anything that may require that human touch.

Automation Rules

Set automation rules that will automatically run when any threshold or alert is triggered.

Custom Scripting

Create custom scripts to run manually, or to work in conjunction with our Real Time Monitoring and Automation Rules.

File Explorer

Upload that file or script to a managed device to run that file or script without bugging the user.

Antivirus Manager

We'll intergrate well with most major Anti-Virus and Anti-Malware software to keep an eye on version numbers, definitions and last scanned dates. Inbuilt scripts to run manual scans and alerts for any infected devices.

Backup Manager

We'll also integrate with most well known inbuilt and 3rd party backup software. Easily maintain your clients backups through our portal to check last successful, run a job manually and set alerts to notify of any failures.

Uptime Monitor

Easily turn on a switch to any core device, whether its a server, desktop, SMTP device or even a service to notify you of any downtime. A mobile app with push notifications and SMS capabilities planned.

Remote Access

Use our Remote Access product, or seamlessly integrate with one of the other major remote session software to allow quick connection to you clients.

In-Depth Reporting

Comprehensive Reporting to see exactly what is being run, get them client ready to send out.

Words from Customers

MSPmate has completely changed the way I deliver my IT service. Very simple interface with all the integration I need.
Elle Leong
As we were moving towards pay per seat for our clients, it made sense to go with a pay per seat PSA. Looking forward to seeing where the RMM goes.
Cathy Brett
I’ve trialled and used many PSA’s over my time in SMB IT, and MSPmate fit the bill for us.
Mark Whittaker
Anyone serious about IT support will definitely give MSPmate a shot, so much potential and take all feature requests seriously.
Sandeep Kumar
I was having a hard time managing my ADHOC and Contract work on other platforms, I was able to setup and differentiate the two types of work within MSPmate.
Alex Chen
I was sick of paying the premium for the more established PSA’s out there, stumbled across MSPmate and haven’t looked back.
Winona Brooks